Privacy Policy

Privacy Policy

Last Updated: 03/12/2025
This Privacy Policy explains how AndWhey (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from andwhey.com.

Your privacy and trust are extremely important to us. We follow industry-standard practices to ensure your data is safe, secure, and used responsibly.

1. Information We Collect

We collect the following types of information when you use our website:

1.1 Personal Information

Collected when you make a purchase, create an account, or contact us:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

1.2 Payment Information

When you make a purchase:

  • UPI / Card details (processed securely by our payment gateway)
  • We do not store or access your complete payment card information.
    Payments are processed by trusted, PCI-DSS compliant third-party gateways.

1.3 Automatically Collected Data

Collected via cookies and analytics tools:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on website
  • Location (approximate)

This helps us improve website experience and optimize performance.

1.4 Customer Support Information

Details you share when:

  • Contacting support
  • Filling forms
  • Sending feedback

2. How We Use Your Information

We use your data to:

2.1 Process Orders

  • Confirming orders
  • Packing and shipping products
  • Sending payment confirmations

2.2 Improve Website & Services

  • Understand user behavior
  • Improve product offerings
  • Fix technical issues

2.3 Customer Support

  • Resolve queries
  • Provide order updates
  • Assist with returns/refunds

2.4 Marketing & Communication

Only with your consent:

  • Newsletters
  • Offers, discounts
  • Product updates

You can opt out anytime.

3. How We Protect Your Information

We use industry-standard protection measures:

  • SSL encryption
  • Secure payment gateways
  • Limited access to sensitive data
  • Regular security checks

Your data is never sold, rented, or misused.

4. Sharing Your Information

We share information ONLY with trusted third parties essential to running our business:

4.1 Payment Gateways

To process secure payments.

4.2 Courier & Logistics Partners

To deliver your orders safely.

4.3 Analytics Providers (e.g., Google Analytics)

To help improve website experience.

All partners follow strict confidentiality and data security standards.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Offer personalized experience
  • Analyze traffic and behavior
  • Save your cart for convenience

You can disable cookies in browser settings, but some features may stop working properly.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing
  • Disable cookies

To exercise any of these rights, email us at: [Your Email]

7. Data Retention

We keep your data only as long as necessary to:

  • Complete orders
  • Provide support
  • Maintain legal and tax records

If you request deletion, we will remove your data unless required to keep it for compliance.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.
Please review their policies separately.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in:

  • Legal requirements
  • Business operations
  • Security practices

The “Last Updated” date will be revised accordingly.

10. Contact Us

For questions or privacy-related requests:

📧 Email: support@andwhey.com
📞 Phone: 8335979701
🌐 Website: andwhey.com